TSG Hoffenheim is a renowned German football club with a loyal fan base. However, the most devoted fans, the season ticket holders, felt disadvantaged compared to new customers and event fans who received more attention with promotions, contests, and small gifts. The football club wanted to change this by creating a quiz specifically for the season ticket holders.
TSG Hoffenheim received feedback from season ticket holders who felt they received less attention compared to new customers and event fans, who were more involved in promotions and contests.
FOCUS: Why are season ticket holders so valuable for a football club?
To address this issue and give more attention to season ticket holders, the football club decided to create a Quiz that was advertised in the Friday matchday newsletter, visible only to season ticket holders.
Five questions were asked about the previous match against FC Schalke 04. The main prize consisted of 5×2 VIP seats for the match against 1. FC Köln on Saturday.
The engagement time of 68 seconds and a game completion rate of 70% demonstrated the strong interest and appreciation from TSG Hoffenheim’s most loyal fans. The campaign successfully met its goals of increasing season ticket sales and reducing the no-show rate.
Fans were particularly motivated by the chance to win exclusive, “non-buyable” products, such as signed shirts or meet-and-greets with the team, which were offered as incentives for purchasing a season ticket.
The campaign’s success was further driven by the fact that people enjoy showcasing their knowledge, which led many users to share their results and the game with friends and family, generating positive word-of-mouth and extending the campaign’s reach.
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