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Retail

E-Commerce

Käthe Wohlfahrt

Käthe Wohlfahrt is a traditional company from Rothenburg ob der Tauber, specializing in high-quality Christmas decorations. Since its founding in 1964 by Wilhelm and Käthe Wohlfahrt, it has become a market leader in this sector. The product range includes everything from intricate ornaments and lights to large figurines and Christmas pyramids. With over 30 stores in Germany, the USA, the United Kingdom, France, and Belgium, Käthe Wohlfahrt brings festive spirit to the world.

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Käthe Wohlfahrt

98%

Game Completion Rate

28 Sec

Engagement Time

17%

Double Opt-In Rate

The Result

Käthe Wohlfahrt

The Challenge

The Christmas season is the most profitable time of the year for Käthe Wohlfahrt. To make the most of this business-critical period, the company faced the challenge of generating targeted attention in the pre-Christmas season and reaching potential customers early. The goal was to increase online traffic before the holiday shopping season, boost customer return rates, and sustainably maximize revenue.

The Solution

KätheWohlfahrt launched an engaging “Spin the Wheel” campaign to boost in-store interaction. Customers could win prizes such as €5 vouchers, a limited-edition Christmas scent, a 3D puzzle, and a snowman portrait star. This initiative targeted both regular visitors and tourists, aiming to convert them into repeat customers. The game was promoted primarily in physical stores, where it successfully increased engagement, generated leads, and boosted newsletter signups, enhancing overall customer engagement and return rates.

The Results

The “Spin the Wheel” campaign by Käthe Wohlfahrt, from July 1st, 2023, to March 31st, 2024, achieved significant engagement and lead generation. The game reached a 98% completion rate, indicating high user involvement. Of the unique visitors, 47% onverted into leads, and 17% of these leadscompleted the double opt-in process, confirming their newsletter subscription. Users spent an average of 28 seconds engaging with the game. These results demonstrate the campaign’s effectiveness in driving user interaction and lead acquisition.

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Marc Marti

Marketing Manager Digital Content
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Through Gamification, we reach customers on a different level and can surprise, inspire, and reward them. We are seeing an increase in frequency and revenue as well as enhanced engagement from users of our digital channels.

Roland Krammer

Roland Krammer

Teamlead CRM

I can highly recommend BRAME's Gamification tool to anyone looking for a cost-effective and simple solution to collect email addresses or increase sales

Marc Marti

Marc Marti

Marketing Manager Digital Content

The real-time performance analytics are very important to us, as they allow us to take our learnings and refine our strategy for upcoming campaigns.

Nadine Pfister

Nadine Pfister

Communication & Partner Services

In an A/B test, we displayed a Gamification banner to half of our website visitors, while the other half saw no banner. The group with the Gamification banner achieved an 18% higher sales conversion compared to the group without it. This was an outstanding result for us, as only very few tools or methods can boost sales conversion by 18%

Anes Prasovic

Anes Prasovic

E-Commerce Manager

With BRAME’s user-friendly software, we have been able to successfully implement a variety of campaigns and now see Gamification Marketing as a key component in our marketing mix.

Roland Krammer

Roland Krammer

Teamlead CRM

What I appreciate most about working with BRAME is the drag-and-drop Gamification Builder, which made it easy for us to implement Gamification Marketing, along with the expert advice and support based on industry-specific best practices. This enabled us to launch a successful Gamification campaign and implement game mechanics perfectly suited to our industry and goals.

Anes Prasovic

Anes Prasovic

E-Commerce Manager

All the games have worked well so far. The Advent calendar is a yearly highlight, and customers are already anticipating it. The cost is much lower compared to the agencies MPREIS previously used to create a gamified Advent calendar.

Valentin Schennach

Valentin Schennach

Marketing Technology Lead

In the last 20 months, we’ve collected over 35,000 unique leads and achieved a double opt-in rate of over 70%, which is more than double the industry average.

Marc Marti

Marc Marti

Marketing Manager Digital Content

We had previously worked with agencies in the Gamification field, but with BRAME, we’ve become much more flexible. [...] We need much less time to set up campaigns, have excellent support that we can rely on, and are incredibly fast in execution.

Marc Marti

Marc Marti

Marketing Manager Digital Content

The drag-and-drop functionality allows for quick game creation without technical expertise, which is especially valuable for day-to-day operations and to save time.

Elena Abeltshauser

Elena Abeltshauser

D2C Activation Manager

The diverse selection of game types and fully customizable templates provided by BRAME's tool allow us to create new experiences every time.

Nadine Pfister

Nadine Pfister

Communication & Partner Services

Users were motivated to repeatedly participate in games through gamified marketing campaigns, increasing the digital engagement and driving more frequent purchases.

Elena Abeltshauser

Elena Abeltshauser

D2C Activation Manager

Through our gamified campaigns with BRAME, we were able to generate numerous new app downloads and welcome new SPAR Friends members to our community. BRAME has made a lasting impression on us, and we are looking forward to various other campaigns.

Corina Trachsel

Corina Trachsel

Head of Department Online

During the European Championship, the Hit-the-Target Gamification Marketing mechanic increased sales conversions by 44% between June and July compared to January to May 2024. Additionally, the average card size grew by 11%, and transactions increased by 21% during the same period. 

Elena Abeltshauser

Elena Abeltshauser

D2C Activation Manager

Compared to previous third-party providers, BRAME offers us a more flexible tool and the ability to independently create campaigns at a considerably lower cost.

Andreas Weber,

Andreas Weber,

Campaign Mgr X-Channel Marketing

Through a social media campaign with gamified content, we generated 14,000 leads, with 25% signing up for our newsletter via double opt-in. We were amazed at how easy it was to generate high-quality leads with Gamification Marketing in just four weeks. Simply perfect!

Anes Prasovic

Anes Prasovic

E-Commerce Manager

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