Customer Success Manager

Zurich or Hamburg

Brame, a dynamic MarTech startup headquartered in Switzerland, is seeking a talented and experienced Customer Support Specialist to join our team in Zurich or Hamburg. We are dedicated to revolutionizing the world of gamification marketing and helping businesses across industries enhance their customer journey with interactive and cutting-edge experiences.

With our Playable Ad Network, we are setting new standards in the field of online display advertising. The gamified banners achieve above-average values in all relevant KPIs. The complex technology requires special care and expertise in planning, implementation, and delivery.

Main responsibilities:

  • You will become an expert in using the Brame software and educate customers on the functionality and benefits of our product during onboarding and workshops.
  • You will work closely with customers to ensure they effectively use the Brame software and see added value in our services.
  • You will actively collaborate with account management and internal stakeholders to minimize churn risks and identify upselling opportunities to achieve revenue goals.
  • You will collaborate with sales, support, and other technical teams to ensure an exceptional customer experience and resolve customer issues.
  • You will develop detailed gamification strategies and growth plans for customers from various industries.
  • You will ensure efficient time management to ensure customer satisfaction, renewals, and growth.
  • You will continuously analyze data and service processes to provide recommendations for optimizing our software.

Your skills and experience:


  • Successfully completed studies or equivalent education.
  • Minimum of 2 years of experience in customer contact (preferably B2B SaaS).
  • Knowledge of app and customer retention marketing is advantageous.
  • Sales skills in upselling and services to further develop existing customer relationships.
  • Strong online affinity and experience in managing online services/products is desirable.
  • Creative flair, analytical and solution-oriented thinking.
  • Reliability and ability to work independently.
  • Enjoyment of graphic design, marketing trends, and technical understanding.
  • Ability to explain problems succinctly and clearly.
  • Strong, confident, and demanding written and verbal communication skills.


What we offer 

  • Young, ambitious team.
  • Future-oriented and rapidly growing business field.
  • Entrepreneurial freedom to make an impact.
  • Exciting career opportunities.
  • HVV-Profi-Card (public transportation pass for Hamburg).
  • Special conditions for a fitness studio nearby.
  • Occasional get-togethers at our headquarters in Zurich, Switzerland.
  • Central workplace in the heart of Hamburg.

What we offer:

As a team, we believe in fostering a warm and friendly work environment while pushing the boundaries of what is possible in gamification marketing. At Brame, every employee has the entrepreneurial freedom to make a difference and is highly encouraged to take ownership and come up with new ideas and innovative approaches.

We offer a competitive salary, bonus systems, and rewards. We have a hybrid work model, and we support you in your personal development to make sure you learn and grow.

We celebrate successes and wins, we collaborate, help, and support each other. Of course, our team also likes to have a lot of fun – we have monthly brunches, team activities, and events.

Werde jetzt ein Teil von Brame

Wenn du das Gefühl hast, dass du unsere Anforderungen erfüllst und ein GAME CHANGER in einem der am schnellsten wachsenden Unternehmen im Bereich Gamification werden willst, sende uns deinen Lebenslauf und wir werden uns so schnell wie möglich bei dir melden.

Brame ist ein Workplace, der die Chancengleichheit fördert. Wir schätzen Vielfalt und setzen uns dafür ein, ein integratives Umfeld für alle Mitarbeitenden zu schaffen.

Hinweis: Alle unsere Jobausschreibungen sind absichtlich in der englischen Sprache gehalten. 

Bist du bereit für das nächste Level?

Nimm Kontakt zu uns auf. Gemeinsam schauen wir uns deine spezifischen Geschäftsanforderungen an.

Wir unterstützen dich gerne beim Erreichen deiner Ziele und beim Begeistern deiner Zielgruppen.

Lass uns wissen, was du brauchst.

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