Client Engagement and Loyalty Strategist (Enterprise Account Manager)

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Platform

Brame Platform

Driving engagement through simplified Marketing

Key features

Features

Brame Platform features enables your marketing team to customize interactive campaigns to the highest extent.

No-code Builder

Brame's modular system lets you create stunning gamification campaigns within minutes, without additional coding.

Game Concepts

Brame's constantly growing toolbox provides infinite options to create amazing interactive experiences.

Real-time Analytics

Brame Dashboard allows you to see all your campaigns at a glance and measure your KPIs with ease.

Integrations

Brame Platform integrates with your marketing tech stack - CRM systems, email platforms or analytics tools.

Professional Services

Leverage your marketing goals with our know-how and access our top-tier individualized services.

Solutions for marketing

B2B

Present and explain complex B2B products

Banking

Add emotion to your offers and services

Retail

Boost footfall, basket size and store app downloads

QSR

Get customers to your store and increase your AOV

Gambling

Reach new players and personalize your offers

Insurance

Generate and drive high quality leads into the funnel

Media

Bring traffic and engagement to digital platforms

E-commerce

Grow your customer base in an exciting way

Tourism

Promote partners and increase direct bookings

Consumer Goods

How to turn CPG products into interactive experiences

Sports

Connecting to sports fans through gamification

Solutions for HR

Employer Branding

Find potential employees and retain successful existing teams

Client Engagement and Loyalty Strategist (Enterprise Account Manager)

Zurich or Hamburg

Brame, a dynamic MarTech startup headquartered in Switzerland, is seeking a creative and hands-on Client Engagement and Loyalty Strategist to join our Account Management team in Zurich or Hamburg. We are dedicated to revolutionizing the world of gamification marketing and helping businesses from all industries enhance their customer journey with interactive and cutting-edge experiences.

We are proud to offer our Software as a Service (SaaS) solution, developed in-house. This cutting-edge platform empowers brands to effortlessly create captivating marketing mini games through an adaptive and modular system. Our solution opens new possibilities for our customers, enabling them to generate a higher number of leads and foster deeper engagement with their target audience. With our user-friendly platform, unlocking the potential of interactive marketing has never been easier.

Main responsibilities:

Build and nurture strong relationships with key clients in the app and loyalty marketing sector.
Act as the main point of contact for client inquiries, ensuring timely and effective communication.
Develop strategies to maximize account growth and retention.
Identify upsell and cross-sell opportunities based on client needs and platform capabilities.
Maintain a deep understanding of our gamification SaaS platform and its features.
Provide clients with guidance on utilizing gamification for enhanced app engagement and loyalty marketing.
Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client success and satisfaction.
Gather client feedback and collaborate with internal teams to enhance the platform’s offerings.
Create detailed gamification strategies and growth plans with enterprise clients in the app and loyalty sector;
Maintaining the renewal rate and the NPR of our enterprise clients of our ICP;
Contribute with in-depth know-how from the app and loyalty marketing world, and enabling other team members and departments;

Your skills and experience:

Requirements

Bachelor’s degree in business, Marketing, or a related field.
Great knowledge in app & loyalty marketing
Creative mindset and high level of social skills
Proven experience in retail, e-commerce, and/or marketing industry;
SaaS Industry expertise, ideally experience in a start-up or scale-up;
Excellent sales and leadership skills;
Eligibility to work in Switzerland or Germany;
Fluency in English and German (both languages are a must since our client base is primarily in the DACH region);
Team player, but can work well individually, solution-oriented & structured;

It would be considered a plus

Previous experience with leading a team;
Previous experience with gamification;
Previous experience working in an agency, a customer engagement platform or a loyalty program;

What we offer:

As a team, we believe in fostering a warm and friendly work environment while pushing the boundaries of what is possible in gamification marketing. At Brame, every employee has the entrepreneurial freedom to make a difference and is highly encouraged to take ownership and come up with new ideas and innovative approaches.

We offer a competitive salary, bonus systems, and rewards. We have a hybrid work model, and we support you in your personal development to make sure you learn and grow.

We celebrate successes and wins, we collaborate, help, and support each other. Of course, our team also likes to have a lot of fun – we have monthly brunches, team activities, and events.

If you feel like you meet our requirements and want to become a GAME CHANGER in one of the fastest-growing companies in the gamification space, send us your CV and we’ll get in touch as soon as possible!

Brame is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join Brame now

Brame is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.